Complaints

COMPLAINTS PROCEDURE
(refer to Complaints Policy for full details)

Stage 1 – The complainant should initially raise and discuss their concerns/issues with the student’s Class Teacher, Learning Tutor or Head of Year or may be directed to [email protected]

Stage 2 – If unsolved, the complainant should contact the Headteacher (email: [email protected]) with details of their concern or alternative contact the Headteacher via their Personal Assistant who will make an appointment.

Complaints Form to the Headteacher: Complaints Form – Word Document

Stage 3 (formal stage) – If the Headteacher is unable to resolve the concern (or the complaint is regarding the Headteacher), the complainant may contact the Chair of Governors ([email protected])

Complaints Form -Chair of Governors (Word Document)

Stage 4 – If the complainant remains unsatisfied, they can contact the Secretary of State for Education.

Please click link for associated policies:https://stretfordhigh.com/about-us/policies/

  • Complaints Policy
  • Vexatious or Persistent Policy